Welcome to Rose–Red
Changes to Terms.
The following terms may change without notice to you and will apply to any future orders received. It is your responsibility to know these changes and your continued use of the Rose–Red site represents your understanding and acceptance of these changes.
Delivery details: Please note, all orders are shipped internationally. Charges may vary based on the contents of the order. International customers should contact their local customs office for further information on current import regulations. Customers recognize they are responsible for paying any applicable import duties and taxes.
Please email customer service in order to find out specific information about your Rose–Red order – email@example.com
APO Addresses – We do not ship to APO addresses.
Canada Shipping and Handling Costs
Most of the time, we will require 5 business days for us to process your order. As soon as we’ve confirmed all of your information, your order will be shipped via USPS International First.
Arrival time is usually 15-20 days. Remote Canadian locales may require an additional 1-3 business days for delivery. Clearance in customs may add additional time to your delivery.
We use PayPal as our payment processor. This allows us to be a multi-currency website that allows you to shop and pay in your own currency! PayPal is a service that enables you to pay for your purchases and helps us to accept your payments. Paypal is one of the most secure ways to pay for anything online. PayPal helps keep your transactions secure by not sharing your full financial information with merchants. Rest assured all transactions are 100% secure private.
We have done everything in our power to accurately depict the products we sell. It should be noted that the actual colors you see will depend on your monitor. Because the variety of computer hardware used by our customer has different settings, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the product on delivery.
All sizes and measurements are approximate and based on US standards. Going by those standards, we effort to deliver the most accurate sizes we are able. We have made size charts available on the product pages throughout our website.
We have done our best to provide details, descriptions, and prices of products on our site that are accurate. If we feel a product has been misrepresented, we reserve the right to refuse orders.
Prices are subject to change without notice and do not include sales tax and shipping charges which will be added where applicable. Products ordered are subject to availability. There is a delay between order placement and the time when the order is accepted. Due to this, there may be inventory changes in the availability of the product. If this changes, we will notify you as soon as possible.
Returns or Exchanges
It is your responsibility to return the item(s) to Rose–Red.com, Rose–Red shall send your exchanged items back at no charge, one-time (domestic only). Subsequent exchanges are the responsibility of the customer. Returns (not exchanges) will occur a $5 restocking fee per item.
You have 14 days from the day your order comes in the mail to review, and if necessary, return or exchange it. Your return package must not be postmarked any later than 14 days from the original USPS/UPS delivery confirmation.
Once we receive your return, Rose–Red will send you your exchanged item(s) ASAP within one day. If there is an issue, such as the item being out of stock, we will notify you by email or phone as to the availability of the item.
We are unable to accept returns/exchanges.
item(s) was a final sale item
item(s) are in any way defective from the original and saleable condition
Item(s) have been worn or washed
item(s) have been altered
item(s) do not have the original tags on them
Refunds will be issued to the credit card used during your purchase. They cannot be issued to a different source than the one they originally came from. They can also be issued in the form of store credit. Once we receive your returned item(s), we will inspect them and they should be processed within 48 hours. Unfortunately, we can not give refunds for worn, washed, or otherwise altered items. It should be noted that we can not refund shipping fees unless in situations where we made the error.
Our restocking fee is $5.00 per article of clothing and $3 per Jewelry will be applied to all returns.
If you have any questions, feel free to reach us any time at firstname.lastname@example.org